Admin users can log in as a user of another customer without knowing their username and password. This is useful for validation purposes and may assist with the diagnosis of user-reported issues.
When assuming the identity of a customer, the user assumed will be the customer's admin user. This means that the branding displayed will be the branding that the customer's admin user sees. This will be the same as the branding the customer sees, except where the admin user assuming the customer's identity is an MBE admin and the customer's admin user is not. In this case the MBE's branding will be displayed.
To assume the identity of a customer:
On the Customers widget, click on the name of the customer you want to assume the identity of.
The Manage Customer dialog is displayed.
To stop assuming the customer's identity, click the X in the notification at the top of the page.